Return Policy

At Lily Casual, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely pleased with your order, we are here to help. Please read our comprehensive return policy outlined below:

1. Eligibility for Returns:

  • Items must be returned within 30 days of the delivery date.
  • Merchandise must be unworn, unwashed, and in its original condition with tags attached.
  • Items marked as final sale are not eligible for return.

2. Return Process:

  • To initiate a return, please contact our customer service team at lilycausal@hotmail.com to request a Return Merchandise Authorization (RMA) number.
  • Include the RMA number on the outside of the package being returned.
  • Securely pack the items and include the original packing slip or order confirmation email.
  • Ship the package to the address provided by our customer service team.

3. Refund Options:

  • Refunds will be issued in the original form of payment.
  • Shipping charges are non-refundable.
  • Please allow 5-7 business days for your return to be processed once it is received.

4. Exchange Policy:

  • Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

5. Damaged or Defective Items:

  • In the rare event that you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order.
  • Provide detailed information and, if possible, attach photos of the damaged or defective item.
  • We will work quickly to resolve the issue and provide a replacement or refund as necessary.

6. International Returns:

  • International customers are responsible for return shipping fees, customs duties, and taxes associated with returning merchandise.

7. Store Credit Option:

  • Alternatively, customers may choose to receive store credit for their returned items. Store credit will be issued in the form of an electronic gift card and can be used for future purchases on our website.

8. Final Considerations:

  • Lily Casual reserves the right to refuse returns that do not meet the eligibility requirements outlined above.
  • We recommend using a trackable shipping method when returning items, as we cannot be held responsible for lost or damaged packages.

If you have any further questions or concerns regarding our return policy, please do not hesitate to contact us. Your satisfaction is our top priority, and we are committed to making your shopping experience with Lily Casual enjoyable and hassle-free.