Refund Policy
At Lily Causal, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be instances where you may need to return a product. Please review our refund policy below:
Eligibility for Refund:
- We accept returns within 30 days from the date of purchase.
- The item must be unused, unworn, and in its original condition with all tags attached.
- For hygiene reasons, intimate apparel and earrings cannot be returned if the packaging has been opened.
- To initiate a refund, please contact our customer service team with your order details and reason for return.
- Once your return is approved, we will provide you with a return authorization and instructions on how to proceed.
- Upon receiving the returned item, we will inspect it to ensure it meets our return criteria.
- If approved, your refund will be processed within 7-10 business days via the original method of payment.
- We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
- Customers are responsible for return shipping costs unless the item received is defective or incorrect.
- Sale items are not eligible for refunds unless they are defective or damaged upon receipt.
- Customized or personalized items cannot be returned unless they are faulty or damaged.
- If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
- If you received an item as a gift and would like to return it, we can provide store credit for the value of the item.
- If you have any questions or concerns about our refund policy, please feel free to contact our customer service team. We are here to assist you.
This refund policy is subject to change without prior notice. Please refer to our website or contact customer service for the most up-to-date information.
Thank you for shopping at Lily Causal! We appreciate your business.